By default, there is no provision for changing the order. Should you nevertheless wish to change the order, this is only possible before the respective company has started work. So send your change as early as possible as a message to your contact person or to the company you have commissioned. A change of order is always accepted only as a gesture of goodwill on the part of the individual seller. He is not obliged to change the order, as our platform deals exclusively with individualised services. You can find more information on this in the GTCs of the sellers: General terms and conditions

We ask for your understanding that orders cannot be cancelled by default. Since our platform exclusively deals with individualised services that are 100% tailored to you and your requirements, cancellation is excluded in most cases. Cancellation of the order is only ever accepted as a gesture of goodwill on the part of the individual seller. He is not obliged to cancel the order. You can find more information on this in the T&Cs of the sellers: General terms and conditions

You can conveniently pay with the following methods: invoice.

Yes, you will receive the invoice for your order directly from your contact person at the supplier after the service has been provided.

You receive your service directly from your personal contact person. By default, the result of the service is sent to you as a Word and PDF file via e-mail. If you require a print version, please discuss this with your contact person or mention it directly in the comments field when ordering. This is usually possible for a small surcharge. When registering, please make sure that your details are correct. If the contact person has any questions, he or she will contact you directly by e-mail or telephone.

Yes, you can. Every offering company has a profile. You can use this to send a message to the provider at any time.

If you also want to send an individual enquiry to a company, this is also possible at any time via the “Send individual enquiry” function. Here you can describe what service you are looking for, what budget you have available and how much processing time you allow the provider. With this enquiry, you can also directly attach all important documents so that the individual order creation can be processed as quickly and smoothly as possible.

Yes, this is possible via the “Send individual enquiry” function. Here you can describe what service you are looking for, what budget you have available and how much processing time you allow the provider. With this enquiry, you can also directly attach all important documents so that the individual order creation can be processed as quickly and smoothly as possible.

In the event of a complaint, please contact the offering company directly.

As a buyer, you do not pay a brokerage fee.

Yes. Confidentiality, customer protection and customer loyalty are enormously important to us and come first, along with the quality of our elaboration. You are welcome to contact the individual provider for more detailed information.

You can easily send documents via the chat function. To do this, click on “Send message” under the profile of your desired provider.

A message window opens. Here you click on “Attach file” and can now search your device for the desired documents. Then click on “Send”. Please note the maximum available file size of 200mb.

You will receive an email every time you place an order. Furthermore, you can view your orders in your dashboard.

You cannot delete your account yourself. If you would like to delete it, please send an email to: support@engineering-match.com. Please note that your data will then be irrevocably deleted and cannot be restored. Therefore, please ensure that you have saved all relevant documents in another location, for example, to comply with your invoice retention obligation.

In the top right corner you have the option to log in or register. If you do not have an account yet, please click on “Sign up”. A window will open asking for your email address. This information is mandatory in order to use our platform.

Our privacy policy can be found here: Privacy Policy.

You can change your account details in your member area. To do so, simply click on “My profile”.

First you have to register on our platform and complete your company profile. Then you can create the services you would like to offer on our platform via the “Create service” function. To do this, you enter the price, the processing time, the category and a description of your service that is as precise as possible. Furthermore, you can create pictures, videos, keywords and additional services.

You can offer and sell all services from the areas of plant planning and plant safety via our platform. To get a better idea of which services fit on our platform, take a look at the range of services offered by the weyer gruppe at https://www.weyer-gruppe.com/. If you are not sure whether your service fits our platform, feel free to contact us: support@engineering-match.com.

To register on our platform, you need an email address, your name, the name of your company and a password. We will then contact you and send you a user agreement. To present yourself as a trustworthy service provider, we also advise you to provide your company’s web address, create a company profile, upload a profile picture and post your terms and conditions. Further information can be found here.

For a current overview of fees, see here.

Our website is technically up-to-date and therefore secure. We carry out updates promptly after they appear. In addition, we check all network partners on our platform and make sure that they are not fraudsters.

Before a new service goes online, it is checked by our team. Of course, we also check your price to see if it is within a realistic range. If your price seems very low to us, we will contact you about it.

Our English site must be managed separately from the German site. Therefore, your services created in German do not automatically appear on our English page. You can switch between the languages using the language switch in the main menu. Your services must be created separately. Notifications or orders on the English page will not be displayed if you are on the German page. So if you offer English and German services, please keep an eye on both pages.